At INTRA DIGITAL PRODUCTS, we strive to provide a seamless and
reliable dispensing experience. However, in the event that you
experience an issue with the machine or a transaction, our
refund policy outlines the conditions under which you may
request a refund or replacement.
Refund Eligibility
Refunds may be requested under the following circumstances:
- If no item is dispensed after a successful payment.
-
If the dispenser malfunctions and does not dispense the
correct amount of items.
-
If there is a technical failure during the transaction
process, such as incorrect charges or machine malfunction.
How to Request a Refund
If you believe you are eligible for a refund, please follow
these steps:
- Contact our customer support team via phone or email.
-
Provide details of the issue, including:
- The amount of items you attempted to dispense
- The time and location where the issue occurred
-
A description of the issue (e.g., no item dispensed, wrong
amount dispensed, etc.)
-
Provide proof of the transaction, such as a screenshot of the
payment confirmation or a receipt.
-
Refund requests should be made within 48 hours of the
incident.
Refund Process
Once your refund request is received and reviewed, the following
process will be followed:
-
If the issue is confirmed and you are eligible for a refund,
the amount will be refunded to your original payment method.
-
Refunds are typically processed within 5-7 business days,
depending on the payment method used.
-
If the refund request is not eligible, you will be notified
with an explanation of why the refund is not applicable.
Refund Exceptions
Refunds will not be granted under the following circumstances:
-
If the issue is due to user error, such as selecting the wrong
amount or making an incorrect payment.
-
If the refund request is made more than 48 hours after the
transaction.
-
If the item dispensed has been consumed or tampered with after
being dispensed.
Refund Timing
Refunds will generally be processed as follows:
-
Refunds to credit/debit cards: 5-7 business
days
-
Refunds via digital wallet (e.g., Google Pay, PhonePe,
Paytm):
3-5 business days
Refund processing times may vary depending on your payment
provider.
Contact Us
If you have any questions or need assistance, feel free to
contact us at: